Open-source customer support for Ghanaian languages

Supportthat speaks yourcustomers' languageand reads your logs

The problem

Customers askin the languagethey think in

Support says “please wait” while developers dig through logs. The answer was already in your logs.

Languages

Support intheir own words

Twi, Ga, Ewe, Fante, Dagbani, Pidgin and English, by text or voice. Every reply is translated back to English and checked.

The glass box

Answers witha reason

Every explanation cites the exact log lines behind it. No evidence, no answer: a person takes over.

How it works

Every answer comes back to one thing

Itreads only the logsof one verifiedcustomer

  1. (01) A customer writes or speaks in their own language.
  2. (02) Your app vouches for who they are with a short-lived signed token.
  3. (03) Helply reads only that customer's recent logs, with secrets removed, and finds what went wrong.
  4. (04) They get a clear reply in their language and your developers get a ticket with the evidence.

What it does

What it does

↪ Helply is open-source customer support for apps with logins and payments. A customer writes or speaks in their own language, your app vouches for who they are, and Helply reads only their recent logs to explain what went wrong, then hands your team the evidence.

Try the live demo
  1. (001)Ghanaian languages
  2. (002)Voice in and out
  3. (003)Verified identity only
  4. (004)Reads your logs
  5. (005)Secrets removed first
  6. (006)Cites the evidence
  7. (007)Developer tickets
  8. (008)Knowledge base answers
  9. (009)Hands over to a person
  10. (010)Open source, self-hostable

Who it's for

Apps with logins and payments: mobile money, delivery, e-commerce, utilities, schools

  • A man in a striped shirt using his phone

    What Helply findsThe transfer left your account and is still waiting for the network to confirm it.

    Transfers / callbacks

    Mobile money

    “I sent money but the receiver says nothing arrived.”

  • A smiling woman holding a bank card

    What Helply findsYour payment came through, but the shop's system failed to update the order.

    Payments / webhooks / orders

    E-commerce

    “I paid with MoMo but my order still says awaiting payment.”

  • A motorcycle rider carrying a delivery box through a Nairobi street

    What Helply findsThe rider marked the parcel as delivered, so the team checks with the rider.

    Orders / rider events

    Delivery

    “The app says delivered but my parcel never came.”

  • Power lines on a pole against a grey sky

    What Helply findsThe token provider did not answer in time, so no token was sent.

    Purchases / tokens

    Utilities

    “I bought prepaid units but no token came.”

  • Two schoolboys in uniform working on a laptop in a classroom

    What Helply findsThe school's system still has your fees as unpaid, so results stay locked.

    Fees / portal access

    Schools

    “I paid the fees but the portal still blocks my results.”

See it with a real failed payment

What Helply
never does

Each promise is enforced in code and checked by the test suite: forged tokens, cross-customer scoping, prompt injection, redaction, made-up citations.

No lock-in

Never does(4)

  • Never reads another customer's logs.Identity
  • Never shows a password, token or personal number to the model.Privacy
  • Never takes actions. It only reads.Read-only
  • Hands over to a person when it is not sure, and flags shaky translations.Judgement

Built on open source(4)

  • Gemma 4Open weights
  • GhanaNLP KhayaLanguage
  • central-logging-serviceMIT
  • DigitalOceanHosting

Open core(2)

  • Self-host: the full agent, the team dashboard and the API. Bring your own keys.Free, MIT
  • Hosted: managed hosting, WhatsApp and chat-widget connectors, language packs and support.Early access, talk to us
Read the security model
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